Returns
The artisans at Crescent Moon have pride in each product that is lovingly handcrafted in our Washington workshop. We understand the importance of meeting your comfort needs, and the necessity of a great night's sleep.
We stand behind the quality of everything we sell. Our heirloom bedding products are ineligible for return or exchange, except in the case of a manufacturing defect.
Cancellations
Orders canceled prior to shipment will be refunded. Any refunds due will be processed back to the payment method for original purchase.
Damaged Packages and Manufacturing Defects
If a product defect is found or the item is damaged in shipping, please contact us. Please note that the following do not qualify as manufacturing defects:
- Normal body impressions of 1½" deep or less.*
- Variance of less than 2” on each side or less than 20% of fill weight
- Anything that occurs after receipt of the item, such as stains, burns, or tears.
- Floor models or models sold “as is.”
- Wool carries the mild natural scent of lanolin; this is not considered a defect.
*Normal body impressions are not a suggestion of structural failure. Natural materials such as alpaca fiber and wool have the potential to compress 20-30% over time.
If you received an incorrect, damaged, or defective item, we’ll need photos and an explanation of the problem to determine that it is eligible for a refund or replacement. Please do not throw away the damaged box, as it may be needed for the mail carrier insurance claim.
If we deem the product to have been damaged, incorrect, or defective, we will provide a return shipping label at no charge and will send a replacement.