Returns
The artisans at Crescent Moon have pride in each product that is lovingly handcrafted in our Washington workshop. We understand the importance of meeting your comfort needs, and the necessity of a great night's sleep.
We stand behind the quality of everything we sell. You may return your items for any reason within 30 days of your ship date. For showroom pickups, the 30-day period starts on the fulfillment date.
We will provide a return shipping label at no charge, which must be used within 5 days. Returns must be shipped back in the original box and packaging.
Items must be unused, unwashed and in the original packaging to qualify for a full refund. If your item has been used, you are still eligible to receive store credit as long as it is within the 30-day window. Store credit expires a year from the date of issuance.
How To Return An Item:
1) Simply submit your Return Request through our Return Form (below) within 30 days of the ship date.
2) We will send you a prepaid shipping label. It must be used within 5 days.
3) Fold the item neatly and place it in the same box. Include your name and Order Number. Be sure to tape all box seams shut to avoid any damage during shipment.
The Inspection Process & Return of Funds:
Approved returns are processed within 7-14 days of receipt at our facility.
All bedding will go through an inspection before a refund is authorized. If it has been determined that the item has been used or laundered, a refund will not be issued, and instead, store credit will be offered. "Used" is defined as any length of time you have personally used the product.
Additionally, if the bedding has picked up strong smells from your home, then the refund will be VOID. This list includes: perfume/cologne, plug-in air fresheners, hand-creams, hand soaps, smoke, and any other strongly smelling household odor. This is due to our policy in determining used products, but also because we are very cautious to not interfere with any of our customers' sensitive allergies, and we thank you for understanding.
If your return has been voided, you will have the option of receiving store credit. If you decline to receive store credit, you may have your item shipped back to you within 30 days at your own expense.
Any refunds due will be processed back to the payment method for original purchase. If any balance is due after an exchange, our customer service team will reach out with an invoice. Invoices for remaining balances must be paid before shipment of the new product(s).